Due to the high volume of orders, delivery delays may happen.

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General Terms of Sale

1. Scope

These general sales conditions disclose and define all information users will need about types of orders, sales, payments and delivery of purchases made through the website www.alojadogatopreto.com, property of:
Portugal: A Loja do Gato Preto, with its head office at Alameda Fernão Lopes nº16, Edifício Premium, 3º A, 1495 -190 Algés, Tax Number 501 774 335 and a Share Capital of 340,000€.
Spain: A Loja do Gato Preto – España, S.R.L., with its head office at 32, Local B1., 28922 Alcorcón (Madrid), Spain, Tax Number B83417337 and a Share Capital of 5,000€, signed in Registro Mercantil de Madrid al tomo 18007, libro 0, folio 132, hoja número M-311233.
France: A Loja do Gato Preto France SARL, with its head office at 20 Quater, Rue Schnapper les Tanneries Royales, 78100 Saint-Germain en Laye, SIREN no. 530 009 307 R.C.S. Versailles and a Share Capital of 5.000€ (hereafter designated jointly as A Loja do Gato Preto).

These are the only applicable general sales conditions and replace all other conditions, except by prior express written agreement.It shall be regarded that, on validating a purchase order, the user accepts these general sales conditions.

2. Product
Images of products available on the website are as realistic as possible and aim to provide an identical and realistic representation of the product. Considering that some products are hand-made, there may be slight differences between the image and the product itself caused by the nature of raw materials and the production process.

3. Order

3.1 Placing an Order
The products shown on the website are available for sale in Portugal (Mainland and Islands), Spain (Peninsular and Balearic Islands) and Continental France (this excludes Islands, colonies or other territories not listed under administration of these countries).

To place an order on the website, users are required only to have an e-mail account and to follow the steps below:

  • Select the online shop of the country where the order will be delivered;
  • Select the products to be purchased and add them to the shopping cart;
  • Register in A Loja do Gato Preto Online, create a personal account where it is possible to access and update your personal data and check the status of your orders or returns;
  • Fill out all mandatory fields and select the desired payment option;o Accept the General Sales Terms and Conditions and click on "Buy Now";
  • When the purchase has been completed, a screen will display the purchase confirmation and details, which may be printed as proof of purchase.

You will also receive an automated e-mail with this information. When using the Portugal Online Shop, users will receive an SMS notice when their order is shipped.
On submitting the order, users accept the website’s General Sales Terms and Conditions as well as the Personal Data Protection and Privacy Policies specified in the website’s footer.

3.2 Non-processing of the Order
A Loja do Gato Preto reserves the right not to process orders when there is no guarantee of proper payment, when orders are incomplete or incorrect or if the respective product is no longer available.

In these cases, users will be notified by e-mail about the cancellation and will be refunded any amount already paid. A Loja do Gato Preto also reserves the right to cancel any order, even when performed successfully, and shall not be liable for losses or costs when any of the following situations are applicable:

  • Unavailable product (in this case, the amount paid by the user will be refunded through the same payment method used for the order);
  • Incorrect billing information;
  • Payment for the order was not received (up to 8 business days after the order);
  • Product price error;
  • The order could not be delivered to the specified delivery address.

4. Product Availability
Fulfilling orders placed through the website is subject to the availability of products in stock. If a specific product is temporarily out of stock or if the client placed an order for a product that in the meantime sold out, A Loja do Gato Preto will send an e-mail to the user indicating the approximate date on which the product will be available. The user may choose whether to maintain the order or to cancel it.

Whenever possible, A Loja do Gato Preto will attempt to deliver all ordered items in one single shipment. However, if any of the ordered items is delayed or temporarily unavailable, the order may be delivered in stages. In this case, the user will be informed by e-mail.

5. Price
Product prices are those specified in the website, except for evident errors. Although the website is updated daily, some product prices may be incorrect. In this situation, A Loja do Gato Preto will notify the user as soon as possible, enabling the user to confirm the order with the correct price or to cancel it, in which case the user will be entitled to a full refund of the paid amount. When the user cannot be contacted, A Loja do Gato Preto reserves the right to cancel the placed order and to refund the full amount paid. Prices shown on the website already include Value Added Tax (VAT) as applicable in the country where the order was placed.If the users wish so, they may request the order to be delivered to their home address, whereby an additional delivery fee will be added to the product price. If the order exceeds the minimum value specified for the country in which the order is placed, the delivery will be free of charge.The total payment includes the product price, VAT and the delivery fee.Product prices may be altered and updated.
A Loja do Gato Preto reserves the right to alter prices without prior notice. However, the price shown when the purchase is made is the price actually charged, except in case of an evident error.

6. Payment Methods
The website offers the following payment methods to be selected according to what is most convenient for users:

  • VISA/MASTERCARD credit card;
  • PayPal;
  • ATM reference number (Portugal only).

If you wish to pay by credit card or PayPal, all credit card/PayPal information is filled out directly in a secure page of the electronic payment service supplier.

A Loja do Gato Preto shall not be liable for any delay or delivery failure caused by verifications and authorisations by the respective issuing entities.The invoice will be available in the user personal account, in PDF format, when the order is shipped or delivered in store. When performing the order, the user agrees with this condition.

7. Shipment and Delivery

7.1. Shipment
The order shipment process will start after confirmation that the respective order has been fully paid.

7.2. Delivery
The user may select one of two delivery options: the order may be delivered to a chosen address or picked up at one of the A Loja do Gato Preto stores (except in France).The home delivery service is performed by a courier and functions during business days, from 9h00 to 18h00, for deliveries in Portugal (Mainland and Islands), Spain (Peninsular and Balearic Islands) and Continental France. The following delivery rates are applicable to this service:


Purchase amount (excludes delivery fee))

Delivery fee

Pick-up at store



Home delivery

Up to 59,99€


Home delivery

Over 59,99€


Products that are home delivery only*

Up to 250€

Address: 35,00€

At my door: 55,00€

Up to 500€

Address: 55,00€

At my door: 80,00€

Up to 1500€

Address: 80,00€

At my door: 130,00€

Over 1500€

Address: 100,00€

At my door: 160,00€
* Products that are Home Delivery Only, due to their characteristics, weight or volume, have a specific delivery cost.
- At my door delivery: your order will be delivered by the carrier at the door of your home. 
- Address delivery: your order will be delivered by the carrier at your address. The carrier will not enter the building, the client is responsible for the proper transportation of the product from the building entrance into his home.

(Balearic Islands)

Purchase amount (excludes delivery fee)

Delivery fee

Pick-up at store



Home Delivery

up to 59,99€


Home Delivery

over 59,99€


The estimated delivery periods for the several countries (except for reasons of force majeure or due to extraordinary circumstances) are as follows:
  • Spain Peninsular: 3 to 10 business days;
  • Spain Balearic Islands: 3 to 10 business days;

Note: The estimated delivery time is valid after confirmation of the order's good payment.The home delivery service cannot be scheduled, and the process varies depending on the country:

  • Spain: The courier will inform the user, via email, about the estimated delivery date, and shall deliver the order to the address the user had previously selected. If the user wishes to, he or she can collect the order from the nearest pickup point. For products that are only home delivered (products with special characteristics or high weight / volume) the user will have to wait for the contact to schedule the delivery date of the order.

7.3. Pick up at Store:
If you prefer, you can collect your order from one of our stores, by simply indicating it on the shipping method and choosing the store where you want to pick it up (except France). In this case, the shipment will not have any costs. When your order is available at the store you will receive an e-mail with this information within:

  • Spain (Peninsular): 3 to 10 business days.

To collect your order, you must present a copy of the invoice, printed from the website, sign it and deliver it at the time of the pick up. The invoice can also be presented on a mobile device.Your order will be available for pick up at the store for 15 days, after receipt of the e-mail indicating the products’ availability at the store.

Products that are home delivery only, due to their characteristics, weight or volume, have an associated shipping cost and cannot be picked up in a store

8. Cancellations and Returns

8.1. Order Cancellation
Depending on the order status, the user may cancel it, provided it has not been dispatched yet. To check if it is possible to cancel your order, please contact us through e-mail: online@alojadogatopreto.com.

8.2. Return by Change of Mind
The user has a 14-day period of reflection during which the product may be returned if the user is not satisfied, provided that:

  • The product has not been used or tampered with;
  • The product maintains its original characteristics and the package is not totally damaged;
  • The product is complete and properly packed in the original package (if the item consists of more than one part, all parts must be returned);
  • The proof of purchase or invoice and the return document must be attached.

To begin the return process, the user must contact our Customer Service, sending an e-mail to online@alojadogatopreto.com, identifying the products that are going to be returned. In this e-mail, the following data must be included:

  • Order number;
  • Product references;
  • Quantity of items to return per reference number;
  • Reason of the return;
  • Return location (central warehouse or store).

The user can then return the products to one of the following locations:

1. Central Warehouse
Sending the products to the following address:
DHL Supply Chain
Plataforma Logística de Palmela 6
Quinta da Marquesa
2950-677 Quinta do Anjo

Along with the products, the user must also send the return document and the order invoice.Please note that shipping costs, arising from the return of products to our warehouse, are to be paid by the user.

2. Store
The product may also be returned to any of the A Loja do Gato Preto stores (except Freeport Outlet Alcochete/Portugal and in France), by attaching the return document and the invoice, which shall be signed and delivered at the store as proof of the return.

After the products have been received and verified, A Loja do Gato Preto will refund the purchase value to the client within 14 days.The shipping costs of the order will be reimbursed to the customer only if there is a manufacture defect in the ordered items.

3. Pick-up
If the product you want to return is an exclusive home delivery product, you can request a pick-up of the order at your address. This service has an associated cost. For more information about this service please see our Returns Policy.

Gifts: A gift item must be returned by the person who purchased the item on the online shop and not by the person who received the gift. The steps for returning an item by change of mind must also be followed.

Products that are home delivery only
For these products the return in store is not available. They can be returned to our central warehouse or request the product collection service for return (this service has an associated cost).

8.3. Returning Defective Products
If, during 30 days after picking up/receiving the order, the users detect any manufacturing product defects, they may return the product by following the steps mentioned above.

8.4. Refund Method
The applicable refund will be made by the same method as the one used to pay for the purchase (credit card, PayPal or ATM reference). When the purchase is paid through an ATM reference, the refund will be made by bank transfer, whereby the user must indicate the IBAN for that purpose.In credit card payments, the user must check its credit card statement; in PayPal payments, the user must check its PayPal account balance.
The refund will be made within 14 days after product reception at the store or warehouse.Any questions regarding returns must be addressed to online@alojadogatopreto.com.

9. Product Warranty
A product’s warranty is valid for 2 years as of the date of purchase on the website by submittal of the purchase invoice. The warranty does not cover products that were used improperly or incorrectly handled/applied by the user.To submit a warranty claim, the user must visit one of the stores or contact us at online@alojadogatopreto.com.

10. Campaigns and Promotion Codes
Whenever the website is featuring a campaign, the specific conditions, such as user eligibility, duration, exclusions, etc., will be detailed in the campaign’s respective page.Campaigns available on the website and promotion codes are valid only for purchases on this website.

11. Alterations
A Loja do Gato Preto may at any time and without prior notice alter these conditions or, when such is the case, stipulate new conditions by publishing them in the website and thereby disclose them to users when they access the website and prior to any transactions. When a user validates an order request, after the applicable alterations have been performed, such will imply that the user accepts the said modified conditions.

12. Disclaimer of Warranties and Liability
A Loja do Gato Preto points out that, although the website is updated under strict precautions, information about products and their price may still contain errors, which means we do not committ to the offer and reserve the right to cancel the user’s request if such an error takes place.A Loja do Gato Preto will be liable for any losses incurred by the user resulting from the online sales service only when the said losses result from intentional misconduct by the former, whereby users recognise and accept full responsibility and risk entailed in using the website and its offered services. In jurisdictions that do not allow the exclusion and limitation of specific guarantees, the liability of A Loja do Gato Preto shall be limited to the extent permitted by law.

13. Processing of Personal Data
The user authorises processing of personal data supplied through the purchase order, in particular, through the use of cookies in accordance with the stipulations in the “Legal Notices”.

14. Customer Support
We kindly ask you to send us your questions and suggestions, as well as any complaint or claim through our contact form, or through the postal address (Alameda Fernão Lopes nº16, Edifício Premium, 3º A, 1495 -190 Algés, Portugal) or from indicated email (online@alojadogatopreto.com).
Your complaints and claims to our customer service will be dealt with in the shortest possible time and, in any case, within a maximum period of one month.
If you, as a consumer, consider that your rights have been violated, you can direct your complaints to us via the email address online@alojadogatopreto.com in order to request an out-of-court dispute resolution.

15. Alternative Conflict Resolution
If the acquisition was concluded on our website, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, you can request an alternative dispute resolution procedure online on consumer matters on the following address: http://ec.europa.eu/consumers/odr/.
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